Why Buying a Mattress Online is a Bad Idea

Purchasing a new mattress is a very intimate and personal process. No two people are the same, and preferences for firmness levels and types of comfort materials vary greatly. Like many people, you’re probably a seasoned online shopper who makes few purchases in traditional brick-and-mortar stores.

And while the Internet is a great source for many household goods, a mattress is definitely not one of them. Without a doubt, the World Wide Web has a plethora of information on the latest innovations in sleep technology. Online reviews are a terrific resource to brush up on how other people felt about their new hybrid mattress with cooling gel memory foam or organic latex bed. But are those reviews trustworthy? And just because Bob from Seattle loved his Posturepedic extra firm doesn’t necessarily mean you will too.

Do you really want to take chances on such a big investment just because online shopping is something you can do at midnight in your pajamas? After all, your bed is supposed to be a sanctuary of comfort— a place where your body processes memories, repairs tissues, grows new muscle and generally busies itself keeping you rested and healthy.

Here are 3 reasons why going the virtual route for mattress shopping is a bad idea.

#1: You can’t make an informed decision.

It’s nearly impossible to make an informed decision about your new sleep set up without actually “testing it out” first.  Remember, support and comfort are highly subjective, so while online reviewers may praise the virtues of their recent Pillow Top purchase, you will have no way of knowing until it shows up at your doorstep.

#2: Returns are a hassle.

What happens when the mattress isn’t up to par, is too hard or not at all what you expected? Satisfaction rates are spotty with online purchases, and returns can be a nightmare with some companies. By contrast, most reputable mattress stores offer a no-hassle return policy with no questions asked. However, return rates tend to be low since you can try before you buy!

#3: Zero customer support.

Shopping for a new mattress can be incredibly daunting given the confusing terminology and industry lingo. Online retailers are notorious for their lackluster customer support, whether it’s answering simple questions about mattress materials, or handling complaints when problems arise.

So where’s the best place to buy a mattress? At an actual mattress store, there are knowledgeable staff on hand to answer queries in real-time and manage issues relating to exchanges and returns.

You may hear that online mattress stores are significantly cheaper than physical stores, but that isn’t always the case. Here at Mattress World Northwest, we strive to offer our customers the best deals and most competitive price points and our 90 day Comfort Guarantee can’t be beat!

Whether you live in Salem, Wilsonville or downtown Portland, there’s a showroom in your neighborhood. Stop by today and let us help you get the perfect night’s sleep!

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